1. Full refund for eSIMs never installed
If you have not installed the eSIM, you can request a full refund within 30 days of purchase.
2. When a refund is not possible
- The eSIM was installed on a phone, or any data was used.
- More than 30 days have passed since purchase.
- The eSIM has not been delivered yet. In that case we keep working on delivery and tell you by email; if we cannot deliver, we refund you.
3. How to request a refund
Sign in with the email address you used for the order, open My orders and choose Request refund. If you bought without an account, create one with the same email address first, or contact support with your order reference.
We check the request with our eSIM provider and email you the decision. Approved refunds go back to the original payment method in the currency you were charged. When the money reaches you depends on your bank and the payment provider.
4. Your legal rights
[Business to confirm how the statutory right of withdrawal applies to digital content delivered immediately at the customer’s request.] This policy does not limit rights you have under the law that applies to you.