Questions and answers.

If your question isn’t here, contact support and a person replies by email.

Buying

How do I receive my eSIM?: Right after payment, the QR code appears on screen and is sent to your email address. You can also see it in your account.
Do I need an account?: No. You can buy with just your email address. An account with the same email lets you see your eSIMs, remaining data and orders in one place.
Which currency will I pay in?: Choose your currency at the top of the page. If we can’t charge in that currency yet, checkout shows the amount in your currency and the currency you’ll actually be charged in, before you pay.

Does my phone support eSIM?: Most iPhones from the XS and XR onward, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer do. To be sure, dial *#06#: if an EID appears, it does. The phone must also be carrier-unlocked.
When does the plan start?: When your phone first connects to a network in the destination. Installing it at home doesn’t use any days.
Can I install the same eSIM on two phones?: No. Each QR code installs once, on one phone.

Do I keep my own number?: Yes. Your physical SIM stays in, so calls and texts to your number still reach you. WhatsApp follows your account, not the SIM carrying data.
Can I call and text with it?: Plans are data-only. Use WhatsApp, FaceTime or any calling app. Regular calls go through your home SIM at your carrier’s rates.
What if I run out?: Buy another plan for the same country from your account. It’s added to the eSIM you already have, with no new QR code.
Can I use it as a hotspot?: Usually yes, but some local networks restrict tethering. Check the plan details for your destination.
How fast is the connection?: Speed depends on the local partner network and your location. Coverage and speed are not guaranteed everywhere.

Can I get a refund?: If you haven’t installed the eSIM, request a full refund within 30 days of purchase. Installed plans can’t be refunded.
How do I request a refund?: Sign in to your account, open My orders and choose Request refund. This is possible if the eSIM was never installed and the order is less than 30 days old.